I just finished reading an article in the local paper that says the board of directors for the local public transit agency rarely, if ever ride the system they are supposed to govern. This reminded me of one of my favorite thoughts. " The companies that build cars or computers have no people in them that know how to drive or ever use a computer."
In the case of the failure of the public transit system board, to even be able to relate to the systems users, the reason for their built-in lack of empathy is because the board is not elected, the board is not on a first come first to serve, or even absolutely required to use the system they "oversee". The only thing a person must do to get on the over site board is to be appointed by the Governor, a Politician who never rides the public transit system, and probably couldn't find it if he tried to ride it !!!
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