The Perfect Customer

It seems that no matter how hard we try to spend money in Oregon it seems to go awry. For example, we discovered that in our new condo the gas fireplace insert that came with the condo was broken, and could not be repaired. So we went to buy a brand new insert from what we thought would be the best place to buy, from the Gas Company.
I figured who would have the best products and provide the best installation, no one better that your friendly neighborhood gas utility. Boy have a gotten an education into how modern American Customer Service works. It is no longer true that the customer is always right, it is now true that the customer is only as right as he or she is willing to complain about. No one does the right thing without a fight. What happened is we went to the gas company retail store bought what they recommended and then then things happened, for example during the sale the salesman mentioned their were tax rebates and in-store special pricing. But he never mentioned that if I went to the gas insert manufactures web site I would find a 100.00 off coupon and then when I found it and brought into the store he had to get permission from his manger to honor it. In the good old days any salesman would have advised me about the coupon and would never has said anything about needing permission to honor it, but today I had fight to get it honored. And then when the unit was delivered by the independent installer, another goofy arrangement, the unit unit would not turn on due to a defective gas control module, whatever that is. So the installer gets new module comes back three days later and get the unit on buts its fan will not work and then I call the gas store and am told there is a factory recall for these units due to fan failures.
Now, they want to send two factory techs to fix my unit, and said no way, I paid for a working new unit not one with two major parts already repaired.